Tru Pro Magento Store Malware Remediation
After a severe CosmicSting malware infection. We provided emergency support, identifying the root cause, eliminating the threat, and patching the vulnerability to secure the store.
- Magento
- Malware Response
- Emergency Support
"We were facing a nightmare scenario with the malware infection, and your team handled it with speed, professionalism, and precision. Our store is now secure, and we understand what went wrong and how to prevent it." - Tru Pro
Overview
Tru Pro is a Magento 2-based online store that specializes in high-performance tennis gear and accessories. The business faced a major security breach when their store was compromised by the CosmicSting malware — a sophisticated exploit known to target unpatched Magento instances. The infection put both customer trust and business operations at serious risk. Tru Pro reached out to us for expert support in investigating and resolving the incident.
The Solution
We initiated an emergency incident response process, first isolating the affected environment to prevent further damage. A full malware sweep identified and removed all traces of CosmicSting. We then conducted a thorough root cause analysis, which revealed a known but unpatched vulnerability in the Magento core. Our team patched the vulnerability, confirmed the fix through controlled testing, and audited system logs to determine the full extent of the compromise. We also advised on hardened security policies and proactive monitoring to prevent future intrusions.
The Results
< 4 hours
Malware Removal Time
Patched
CosmicSting (CVE-2024-34102)
Safe
Sensitive Customer Data